FREQUENTLY ASKED QUESTIONS

With Autos Roquero Rent a car there are no unpleasant surprises.

 Can I choose the brand or model of my car?

Yes. You can choose the category and the model of the car.  If at the moment that you receive the car we have availability of the one you want, then we will give it to you, if not, you will receive a superior category without extra costs. The car colour will depend on the cars available in our office on pick up date.

 Do I need a credit card to make my booking?

Yes. You only can make a reservation, if you give the details of your credit card. That way we can gaurantee and secure your booking. We accept only Visa or Master card.

 Are there age restrictions for renting a car?

Three years driving license minimum experience . Minimum Age: 21 years.

"Young Driver" Supplement between 21 and 25 years of 5-8 € / day. Only Group A, AA, B, C, C1 can be rented.

"Young Driver" Supplement between 23 and 25 years of 5-12 € / day. Only Group A, AA, B, BB, B2, B3, C, C1, C2, CC, D, D1, F, H can be rented.

You can not apply the full risk and the amount of the excess will be blocked on your card.

 Who can drive the car?

Only those who have been added as drivers on the signed rental agreement as main or additional driver

 Can I take a car off of the islands?

No. You are not allowed, not even within islands. You are not covered by our insurance.

Can I have a look to the rates before booking the car?

All you have to do is pick the rental dates and times, the car you want and you will be quoted a price. If you agree with this price, than you can go ahead with the booking.

 Fuel Policy

You will pick up the car with full petro tank and you have to return the car full of petrol. If not, we will fill it and charge the amount in your account plus 15 euros

No refunds of any kind. Fares may change without prior notice, depending on the increases / decreases in fuel prices.

 Which documents do I need to receive my car?

Please bring your passport or ID card, drivers licence and credit card. If there are additional drivers, passport or ID card and drivers licence.

 Can I return the car in a different place than I received it?

Yes. You should indicate this when booking, as lond as it is included in the ares that we operate.

 How can I cancel my reservation? Is there any penalty for cancelling

Simply calling our telephone +34 971 68 65 17 or sending an e-mail to autosroquero@gmail.com

Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00 am on the first day. Otherwise the following shall apply:

Between 96 and 72 h be paid 25% of the total agreed price.

Between 72 h and 48 h, 50% will be paid the agreed price.

Between 48 and 24 hours will be paid 75% of the total agreed price.

Less than 24 hours shall be paid 100% of the total agreed price.

 Will I receive my car in the Airport?

Yes. You can pick up the car in front of the arrivals terminal, at the 2nd floor of the Airport’s parking.

 Can you deliver/pick up the car to my Flat/hotel/Villa? Do I have to pay extra?

We can deliver your the vehicle to the address of your choice, as long as it is in the ares that we operate. Please indicate the full address of the pick-up/return correctly.

This service is free of charge when the hire is for 7 days or more